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Complaints Policy 


If you wish to lodge a complaint, our business manager or clinical lead will be informed to lead the complaint review. There are two methods of making a complaint:


  • If you prefer to complain in person, you will be taken into a private room where an appropriate member of the team will listen to your complaint and take it forwards.

  • If you prefer to make a complaint online, please email it to for the attention of the business manager.


If the complainant is not the patient, we will require a signed written consent by the patient along with a comprehensive context to help us understand and investigate. 


We also welcome feedback, views, comments and recommendations via the aforementioned methods. 

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